All Roo & You™ pieces are designed for everyday play and built to handle messes big and small. 

Cleaning Instructions:

• If your cover has Velcro, re-fasten the strips to avoid snags

• Machine wash cold with regular detergent

• Hang to dry — machine drying may cause shrinkage

• Avoid bleach or hot water

• Wash darker colours separately to prevent colour transfer

• We recommend washing darker colours before first use

👉 For more care tips, visit our FAQ page

At Roo & You™, safety is at the heart of every design. We build our products for big imaginations, but also for real-life use by real families.

Please keep in mind:

• Our play couches and foam sets are rigorously tested and meet top safety standards

• They are not intended for sleeping or overnight use

• Do not place heavy objects on or near any piece when someone is playing underneath or inside

• Play should happen in open, supervised spaces, away from stairs or sharp furniture

• Use extra care when playing on hard flooring or elevated surfaces

Every Roo & You™ piece is made for fun—but we believe peace of mind is part of the play, too.

At Roo & You™, we design products with our own families in mind—so safety and quality always come first. Every piece is thoughtfully built for everyday play, and we proudly stand behind our craftsmanship.

✅ Safe by Design

All of our foam products are:

• Made without formaldehyde, phthalates, mercury, lead, or other heavy metals
• Low in VOCs—so no strong smells or compromised air quality
• Free of PBDEs, TDCPP, and TCEP flame retardants
• Made without ozone-depleting substances
• CertiPUR-US® for health, safety, and performance

🛡 Our Warranty Coverage

We stand behind every Roo & You™ product with:

• 1-year limited warranty on foam
• 1-year limited warranty on covers

Our warranty covers manufacturing defects that affect the look, safety, or functionality of your product. It does not cover:

• General wear and tear
• Damage from cleaning products or improper cleaning methods
• Damage from misuse, abuse, or use outside intended purpose
• Damage from unauthorized alterations or repairs
• Cosmetic imperfections
• Second-hand purchases
• Products kept in their box longer than 8 weeks after delivery

👉 Read the full warranty policy here

Please note the following policies to help ensure a smooth delivery:

• Foam items are final sale

• Used or opened Covers, Hop House, and Mega Blanket cannot be returned

• Unopened Covers and Hop House may be returned within 30 days (return shipping not covered)

• Manufacturer defects must be reported within 14 days of delivery for replacement consideration

📦 Delivery Issues:

• Lost, stolen, misdelivered, or damaged packages must be reported within 48 hours of delivery

• Wrong item received must be reported within 48 hours (Please do not open incorrect items—this may delay resolution)

✉️ Shipping Notes:

• We do not ship to PO Boxes ❌

• We do ship to APO/FPO military addresses  ✅

Click here to learn more about Shipping & Returns.