Shipping policy

Last updated: September 24th, 2026

Where we ship

We ship to addresses in Canada and the contiguous United States. We do not currently ship to the Northwest Territories, Nunavut or Yukon through checkout. If you're in one of these territories, or outside Canada and the contiguous US, email support@rooandyou.ca for a shipping quote. Licensed products are not shipped outside Canada and the contiguous US.

Shipping rates

  • Canada: free shipping on orders over $75 CAD. Orders under $75 CAD ship for a flat rate of $20 CAD.
  • Contiguous United States: free shipping on orders over $75 USD. Orders under $75 USD are charged the shipping rate shown at checkout.
  • International and territories: quoted on request at support@rooandyou.ca.

Prices and shipping rates do not include duties, taxes or customs fees for international orders. These are the customer's responsibility.

Processing and delivery times

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once shipped, estimated delivery times are up to 7 business days.

Each product page shows where that item ships from. If your order contains items from both locations, it may arrive in separate packages. Delivery times are estimates from the carrier and are not guaranteed.

Pre-orders

Pre-order items ship on the estimated date shown on the product page. We'll email you if a pre-order date changes.

Local pickup

Local pickup is available from our warehouse in London, Ontario. Select "Local pickup" at checkout and we'll email you when your order is ready. Not every product is stocked in London. If pickup isn't offered at checkout for an item, it isn't available locally. Contact support@rooandyou.ca if you have questions.

Tracking

You'll receive an email with tracking information when your order ships.

PO boxes and addresses

We do not ship to PO boxes. Please enter a valid street address at checkout. We are not responsible for parcels lost or redelivery fees caused by an incorrect or incomplete address. If you notice a mistake, email support@rooandyou.ca as soon as possible. We'll do our best to update it before your order ships.

Lost, damaged or incorrect items

Please check your order when it arrives, and contact support@rooandyou.ca with your order number and photos:

  • Damaged in transit, lost, stolen or misdelivered: within 48 hours of delivery (or of the tracking showing delivered).
  • Wrong item received: within 48 hours of delivery. Please don't open the item.
  • Manufacturing defects: covered by our limited warranty. See our Terms of Service for how to make a warranty claim.

Shipping protection

You can add shipping protection at checkout. It covers:

  • packages lost in transit;
  • items damaged in transit; and
  • items missing because the box was damaged in transit.

It does not cover orders sent to an incorrect address, shipping delays, or international customs fees. If tracking shows your package as delivered but you can't find it, please wait 2 business days, since carriers sometimes mark packages delivered early. If it hasn't arrived after 3 business days, contact us and file a report with your local police. Shipping protection is non-refundable once an order is marked delivered.

Returns

For returns, exchanges and refunds, see our Refund Policy.

Questions

Email support@rooandyou.ca and we'll be happy to help.